Conditions d’utilisation

Last updated: 19 February, 2025.

Welcome to TallChic Naturals (the “Website”). By accessing or using this Website, you agree to comply with these Terms and Conditions (“Terms”). If you do not agree with any part of these Terms, please do not use the Website.

1. ABOUT US

The Website is operated by TallChic Naturals Ltd (“we”, “us”, “our”), a company registered in the United Kingdom. Our registered office is at:
9 Refleaves Avenue, Ashfored, Surrey, TW15 1LD.

For any inquiries, you can contact us at info@tallchicnaturals.com.

2. USE OF THE WEBSITE

2.1 Eligibility

  • You must be at least 18 years old to use this Website or make a purchase.
  • By using this Website, you confirm that all information provided is accurate and complete.

2.2 Permitted Use

  • The Website is provided for personal, non-commercial use only.
  • You agree not to use the Website for any unlawful purpose or in a manner that may harm, disrupt, or impair the Website’s functionality.

2.3 Account Registration

  • You may be required to create an account to access certain features.
  • You are responsible for maintaining the confidentiality of your login details and all activities under your account.

3. PRODUCTS AND ORDERS

3.1 Product Descriptions

  • We strive to provide accurate product descriptions and images. However, slight variations may occur.

3.2 Pricing & Availability

  • Prices are displayed in GBP (£) and include VAT where applicable.
  • We reserve the right to change prices or discontinue products without prior notice.

3.3 Payment & Security

  • Payments are securely processed via trusted third-party providers.
  • We do not store or have access to your payment details.

3.4 Order Acceptance & Cancellation

  • Your order is only confirmed when we send you an order confirmation email.
  • We reserve the right to cancel orders due to errors, fraud concerns, or stock unavailability.

4. DELIVERY & RETURNS

4.1 Delivery

  • Estimated delivery times are provided at checkout.
  • We are not responsible for delays caused by third-party couriers or customs processing.

4.2 Returns & Refunds

  • You have 14 days from receiving your order to request a return or exchange.
  • Products must be unused, unopened, and in their original packaging.
  • Certain items, such as personalised or perishable goods, may be non-refundable.
  • Refunds are processed within 5 business days after receiving the returned product.

For more details, see our Refund Policy.

5. INTELLECTUAL PROPERTY

  • All content, including logos, text, images, and product designs, is the intellectual property of TallChic Naturals Ltd and protected under UK copyright laws.
  • You may not copy, reproduce, distribute, or use any content without prior written permission.

6. USER-GENERATED CONTENT & REVIEWS

  • By submitting reviews or other content, you grant us a non-exclusive, royalty-free licence to use, display, and distribute the content on our Website and marketing materials.
  • We reserve the right to remove any content that is offensive, misleading, or violates our policies.

7. LIABILITY & DISCLAIMERS

  • The Website and products are provided on an “as-is” basis without warranties of any kind.
  • We are not liable for any indirect, incidental, or consequential damages arising from the use of our Website or products.
  • While we take all reasonable care to ensure product safety, we are not responsible for adverse skin reactions. Always perform a patch test before use.

Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence under UK consumer law.

8. THIRD-PARTY LINKS

Our Website may contain links to external websites. We are not responsible for the content, policies, or practices of these third parties.

9. PRIVACY POLICY

We take your privacy seriously. Please refer to our Privacy Policy to understand how we collect, store, and use your data.

10. GOVERNING LAW

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms at any time. The latest version will always be available on our Website. Continued use of the Website after changes constitutes acceptance of the updated Terms.

By using this Website, you agree to these Terms and Conditions. If you have any questions, please contact us at info@tallchicnaturals.com.