Versand
Last Updated: 21 February, 2025
At TallChic Naturals, we are committed to delivering your orders quickly and efficiently. This policy outlines our shipping methods, delivery times, and other important information regarding your order.
1. ORDER PROCESSING
- Orders are processed within 5 business days (excluding weekends and public holidays).
- Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).
- During peak periods or promotional events, processing times may be slightly longer.
2. SHIPPING OPTIONS & DELIVERY TIMES
We offer the following shipping options:
UK Shipping
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | £6.50 |
| Express Shipping | 1-3 business days | £10.00 |
| Free Shipping | 3-5 business days | Available on orders over £100.00 |
International Shipping
| Shipping Region | Estimated Delivery Time | Cost |
|---|---|---|
| Europe | 7 - 10 business days | £14.99 |
| USA & Canada | 10 - 17 business days | £24.99 |
| Rest of the World | 20 business days | £30.00 |
- International delivery times may vary due to customs processing.
- Customers are responsible for any import duties, taxes, or customs fees imposed by their country.
3. SHIPPING RESTRICTIONS
- We currently do not ship to P.O. Boxes or military addresses.
- Some international destinations may have restrictions on certain cosmetic ingredients. Please check your local regulations before ordering.
4. TRACKING YOUR ORDER
- If tracking is available for your selected shipping method, you will receive a tracking number via email once your order has been dispatched.
- You can track your order using the provided tracking link.
5. LOST, DAMAGED, OR DELAYED SHIPMENTS
- If your order has not arrived within the estimated timeframe, please check your tracking details first.
- If your order is lost or significantly delayed, contact us at info@tallchicnaturals.com, and we will assist you in resolving the issue.
- If your item arrives damaged, please email us within 48 hours of delivery with photos of the damaged product and packaging.
6. FAILED DELIVERIES & RETURNED PACKAGES
- If a package is returned to us due to an incorrect shipping address or failure to collect, we may charge an additional fee to reship the order.
- If you no longer wish to receive the order after a failed delivery, a refund (excluding shipping costs) will be issued.
7. CHANGES TO YOUR SHIPPING DETAILS
- Once your order has been placed, we may not be able to modify your shipping address.
- If you need to update your details, please contact us within 2 hours of placing your order.
8. CONTACT US
For any shipping-related inquiries, reach out to our support team at:
📧 info@tallchicnaturals.com
📍 9 Redleaves Avenue, Ashford, Surrey, TW15 1LD.